Privacy Policy

Company number: 17268865 | Registered office: 61 South Downs Rise, Havant, England, PO9 3EX | Contact: paul@pcs-academy.co.uk

1. Who we are

People Capability & Skills Academy Ltd is a private limited company registered in England and Wales under company number 17268865. Registered office: 61 South Downs Rise, Havant, England, PO9 3EX. For UK data protection purposes, PCS Academy is usually the controller for information collected through the website, enquiries, workshops and direct communications. Contact: paul@pcs-academy.co.uk.

2. Personal information we collect

  • Contact details such as name, role, organisation, email address, telephone number and business address.
  • Enquiry details submitted through forms, calls, emails or discovery conversations.
  • Client and supplier information such as billing, contract, invoicing and payment records.
  • Workshop and event information such as attendee names, roles, booking details, access needs, feedback and attendance records.
  • Marketing preferences.
  • Website and technical information such as IP address, device, browser, approximate location, pages viewed and cookie preferences.
  • Information provided in forms, questionnaires, diagnostics or gap analysis tools.

3. How and why we use information

We use personal information to respond to enquiries, provide services, administer workshops, manage client relationships, send permitted marketing, maintain finance and legal records, operate the website and improve services. Lawful bases may include contract, legitimate interests, legal obligation and consent where appropriate.

PurposeExamplesUsual lawful basis
EnquiriesReplying to forms, emails and callsLegitimate interests or pre-contract steps
ServicesConsultancy, workshops, coaching, diagnostics and toolkitsContract or legitimate interests
Workshop adminBookings, attendance, materials and feedbackContract or legitimate interests
MarketingResources, newsletters and invitationsConsent or legitimate interests
Finance/legalInvoicing, accounting, tax and recordsLegal obligation, contract or legitimate interests

4. Special category data

We do not normally request sensitive data via the website. If you voluntarily provide access needs, health, disability or similar information, we will use it only for the relevant purpose and not for unrelated purposes.

5. Sharing, transfers and retention

We may share information with trusted business providers such as IT, hosting, cloud storage, forms, booking, survey, accounting, banking, professional advisers, delivery partners and regulators where necessary. Some providers may process data outside the UK where safeguards apply. Typical retention periods: enquiries up to 24 months, client records up to seven years, workshop records up to three years and marketing preferences until opt-out, subject to legal or contractual requirements.

6. Rights and complaints

Individuals may have rights of access, correction, deletion, restriction, objection, withdrawal of consent, portability and complaint to the ICO. To exercise rights, contact PCS Academy at the email above.

7. Website publication checklist

  • Confirm the final website URL.
  • Confirm whether the business is registered with the ICO and add the registration number if applicable.
  • Confirm website forms, analytics, booking, CRM, email marketing and payment tools.
  • Align with the Cookie Policy and live cookie banner.