Privacy Policy

Last Updated: 14 September 2026

1. INTRODUCTION

People Capability & Skills Academy Ltd (“PCS Academy”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;
• contact us;
• purchase or receive our services;
• attend our workshops, events or programmes;
• use our toolkits, diagnostics or digital resources; or
• otherwise interact with us.

We encourage you to read this Privacy Policy together with our Cookie Policy and any additional privacy information we may provide in specific circumstances.

2. WHO WE ARE

People Capability & Skills Academy Ltd

Company Number: 17268865

Registered Office:

61 South Downs Rise
Havant
Hampshire
PO9 3EX

Email: paul@pcs-academy.co.uk

3. THE PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Categories	Types
Contact Information	NameJob titleOrganisation nameBusiness addressEmail addressTelephone number
Enquiry Information	Information provided through contact formsEmail correspondenceMeeting notesDiscovery call notesRequests for proposals or quotations
Client Relationship Information	Contract informationStatements of WorkPurchase ordersBilling informationInvoicing recordsPayment records
Workshop and Event Information	Attendee detailsAttendance recordsBooking informationAccessibility requirementsLearning preferencesFeedback and evaluation data
Marketing Information	Subscription preferencesEvent registrationsResource downloadsCommunication preferences
Website Information	IP addressBrowser typeDevice informationWebsite usage dataCookie preferencesReferral source information
Assessment and Diagnostic Information	Where relevant to our services, we may collect information submitted through:surveys;diagnostics;assessments;questionnaires;leadership tools;capability reviews; andorganisational development activities.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

• complete a website form;
• contact us by email or telephone;
• attend a workshop or event;
• purchase a service or product;
• subscribe to communications;
• complete a survey or diagnostic; or
• communicate with us in any other way.

We may also receive information from:

• your employer;
• authorised colleagues;
• professional advisers;
• delivery partners; and
• publicly available sources.

5. HOW WE USE PERSONAL INFORMATION

We use personal information to:

• respond to enquiries;
• provide consultancy services;
• administer workshops and events;
• manage client relationships;
• provide toolkits and digital resources;
• process bookings and payments;
• improve our services;
• maintain business records;
• comply with legal obligations; and
• send marketing communications where permitted.

6. LAWFUL BASES FOR PROCESSING

We process personal information under one or more of the following lawful bases.

Contract

Where processing is necessary to:

• provide services;
• fulfil contractual obligations; or
• take steps prior to entering into a contract.

Legitimate Interests

Where processing is necessary for legitimate business purposes, including:

• managing client relationships;
• responding to enquiries;
• improving services;
• maintaining records; and
• business development activities.

Legal Obligation

Where processing is required to comply with:

• tax obligations;
• accounting requirements;
• regulatory requirements; or
• other legal obligations.

Consent

Where consent is required by law, including certain marketing activities and non-essential website cookies.

You may withdraw consent at any time.

7. SPECIAL CATEGORY DATA

We do not routinely collect Special Category Data.

However, in some circumstances we may process limited health, accessibility, diversity or wellbeing information where:

• it is necessary for workshop attendance;
• you choose to provide it;
• a client asks us to support an accessibility need; or
• Data Protection Legislation permits us to do so.

We apply additional safeguards when processing such information.

8. WORKSHOPS, DIAGNOSTICS AND ORGANISATIONAL DEVELOPMENT SERVICES

PCS Academy provides HR, organisation development, leadership and capability development services.

Information provided during:

• workshops;
• coaching sessions;
• diagnostics;
• assessments;
• surveys;
• focus groups; and
• organisational development programmes

may contain personal information.

Where we process such information on behalf of a client organisation, we may act as a Processor and the relevant client will remain the Controller.

In these circumstances, processing will be governed by our Data Processing Agreement and the instructions of the client.

9. MARKETING COMMUNICATIONS

We may send information about:

• resources;
• events;
• workshops;
• newsletters;
• insights;
• products; and
• services.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe link in emails; or
• contacting us directly.

Opting out of marketing communications will not affect service-related communications.

10. SHARING PERSONAL INFORMATION

We may share personal information where necessary with trusted third parties including:

• IT service providers;
• cloud storage providers;
• website providers;
• survey platforms;
• workshop platforms;
• email service providers;
• accountants;
• lawyers;
• insurers;
• professional advisers;
• payment providers; and
• regulators.

We require service providers to protect personal information appropriately and only process information for authorised purposes.

11. INTERNATIONAL TRANSFERS

Where personal information is transferred outside the United Kingdom, we will implement appropriate safeguards in accordance with UK data protection legislation.

These safeguards may include:

• adequacy regulations;
• the UK International Data Transfer Agreement (IDTA); or
• other lawful transfer mechanisms.

12. DATA SECURITY

We maintain appropriate technical and organisational measures designed to protect personal information against:

• accidental loss;
• unauthorised access;
• unauthorised disclosure;
• alteration; and
• destruction.

Security measures may include:

• access controls;
• password protection;
• secure cloud storage;
• encryption where appropriate;
• staff confidentiality obligations; and
• information security procedures.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary.

Typical retention periods are:

Category	Typical Retention Period
Enquiries	Up to 24 months
Client contracts and records	Up to 7 years
Financial and accounting records	Up to 7 years
Workshop records	Up to 3 years
Marketing preferences	Until withdrawal or opt-out

Retention periods may vary where legal, regulatory, insurance or contractual obligations apply.

14. YOUR RIGHTS

Depending on the circumstances, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent; and
• request review of certain automated decisions.

Requests should be sent to: paul@pcs-academy.co.uk

15. COMPLAINTS

If you have concerns about how we process personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

16. COOKIES

Our website uses cookies and similar technologies.

Further information about the cookies we use can be found in our Cookie Policy.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be made available on our website and will take effect from the date of publication.